---
title: Getting Started with Home Calls?
description: "Learn best practices when working with homeowner insurance calls.\n\nFor Customer Service: Call (425) 658-9008, Option 3"
---

[Skip to content](https://support.priceshopmedia.com/knowledge/getting-started/home-calls/getting-started-with-home-calls#main-content)

English

Show submenu for translations

![Screenshot 2026-04-06 at 2.10.32 PM](https://support.priceshopmedia.com/hs-fs/hubfs/PriceShopMedia_December2025/images/Screenshot%202026-04-06%20at%202.10.32%20PM.png?width=1256&height=184&name=Screenshot%202026-04-06%20at%202.10.32%20PM.png)

- [Home](https://priceshopmedia.com/)
- [How It Works](https://priceshopmedia.com/how-it-works/)
- [Our Company](https://priceshopmedia.com/our-company/)
  
  Show submenu for Our Company

    - [Our Brands](https://priceshopmedia.com/our-brands/)
- [Publishers](https://priceshopmedia.com/publishers/)
- [Blog](https://priceshopmedia.com/blog/)

Open main navigation

Close main navigation

- [Home](https://priceshopmedia.com/)
- [How It Works](https://priceshopmedia.com/how-it-works/)
- [Our Company](https://priceshopmedia.com/our-company/)
  
  Show submenu for Our Company

    - [Our Brands](https://priceshopmedia.com/our-brands/)
- [Publishers](https://priceshopmedia.com/publishers/)
- [Blog](https://priceshopmedia.com/blog/)
- English
  
  Show submenu for translations
- Contact us

 Contact us

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://support.priceshopmedia.com/?hsLang=en)
2. [Getting Started](https://support.priceshopmedia.com/getting-started?hsLang=en)
3. [Home Calls](https://support.priceshopmedia.com/getting-started?hsLang=en#home-calls)

# Getting Started with Home Calls?

## Learn best practices when working with homeowner insurance calls. For Customer Service: Call (425) 658-9008, Option 3

![](https://support.priceshopmedia.com/hs-fs/hubfs/image-png-Apr-06-2026-09-52-04-7066-PM.png?width=1934&height=1032&name=image-png-Apr-06-2026-09-52-04-7066-PM.png)

**Once you connect, you have two minutes to qualify or disqualify your caller.** 

Please ask these qualifying questions before asking for name, address, or anything else:

1. Are you ready for your home quote in (your state)?
2. Who is your current insurer?
3. Are you calling about a Homeowners or Renters?
4. Have you had any claims in the last 3 years?

#### **Reasons to end a call:**

- If they are with the same company, direct them to customer service and end the call.
- If they are looking for a renters quote, politely end the call and inform them this line is for homeowners quotes only.
- If the they had any claims in the last 3 years.
- Politely end the call if you are unable to quote due to recent claims.
- If they are not looking for a quote, politely end the call immediately.

*\*\*Pricing is not a valid reason to end a call*

***\*\*\*If an agent gets the caller's phone number and disconnects the call, you will be charged.***

### **Quoted Calls are considered Valid and are nonrefundable**

### **In order to avoid being charged, the call must be disconnected in under 2 minutes.**

### **Calls over 2 minutes are valid and non-refundable.**

 

 

 

- [Getting Started](https://support.priceshopmedia.com/getting-started?hsLang=en#main-content)

    - [Auto Calls](https://support.priceshopmedia.com/getting-started?hsLang=en#auto-calls)
    - [Home Calls](https://support.priceshopmedia.com/getting-started?hsLang=en#home-calls)
    - [Life Calls](https://support.priceshopmedia.com/getting-started?hsLang=en#life-calls)
    - [Medicare Supplement Calls](https://support.priceshopmedia.com/getting-started?hsLang=en#medicare-supplement-calls)
    - [Home Services](https://support.priceshopmedia.com/getting-started?hsLang=en#home-services)
    - [Internet Leads](https://support.priceshopmedia.com/getting-started?hsLang=en#internet-leads)
- [How To Videos](https://support.priceshopmedia.com/how-to-videos?hsLang=en)
- [General Support](https://support.priceshopmedia.com/general-support?hsLang=en)
- [Legal](https://support.priceshopmedia.com/legal?hsLang=en)

[![Screenshot 2026-04-06 at 2.10.32 PM](https://support.priceshopmedia.com/hs-fs/hubfs/PriceShopMedia_December2025/images/Screenshot%202026-04-06%20at%202.10.32%20PM.png?width=1200&height=176&name=Screenshot%202026-04-06%20at%202.10.32%20PM.png "Screenshot 2026-04-06 at 2.10.32 PM")](https://priceshopmedia.com)

PriceShop Media Help Center

Copyright © 2026 PriceShop Media