---
title: Getting Started with Under Insured Auto Calls
description: "Learn our best practices for handling under insured calls.\n\nFor Customer Service: Call (425) 658-9008, Option 3"
---

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# Getting Started with Under Insured Auto Calls

## Learn our best practices for handling under insured calls. For Customer Service: Call (425) 658-9008, Option 3

**![](https://support.priceshopmedia.com/hs-fs/hubfs/image-png-Apr-06-2026-09-55-14-5199-PM.png?width=670&height=361&name=image-png-Apr-06-2026-09-55-14-5199-PM.png)

Once you connect, you have two minutes to qualify or disqualify your caller!**

Please ask these qualifying questions before asking for name, address, or anything else:

1. Are you ready for your auto quote in (your state)?
2. Are you currently insured? If so, who is your current insurance provider?
3. Do you have a valid drivers’ license and car?

#### We suggest asking some follow up questions, to further qualify the caller:

1. Have you had a DUI in the last 5 years?
2. Do you require SR-22?

*If you choose to move forward with quoting, the call will be considered valid.*

#### **Reasons to end a call:**

- If they are NOT looking for a quote, politely end the call immediately. If they do not have a valid driver’s license or car, please end the call.
- In the event the caller is not quotable due to DUI/SR22, end the call as we will accept those calls for credit.
- If the caller is unable to answer the qualifying questions, or is unable to provide the information needed for you to quote them, you may end the call.

***\*Pricing is not a valid reason to end the call***

### **In order to avoid being charged, the call must be disconnected in under 2 minutes.**

### **Quoted Calls are considered Valid and nonrefundable**

### **Calls over 2 minutes are valid and non-refundable.**

*\*\*If agents get the consumer's phone number and disconnect, the call will be billed to you\*\**

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